FAQs – Timeless Memories

Frequently
Asked
Questions

Answers to common questions about Timeless Memories.

Learn about experiences, packages, concierge, Owambe, pricing, and booking.

Everything you need to know.

General Questions

What exactly is Timeless Memories?

Timeless Memories is a luxury, intimate experience agency. We design and create emotionally-rich, sensory-led moments for couples, families, and individuals celebrating life’s milestones, proposals, anniversaries, celebrations, and surprises. We also offer large-scale event planning (Timeless Owambe) and public pop-up experiences (Timeless Experience Series). We’re not decorators. We’re experience designers.

What makes you different from event decorators?

Three things:

1. SENSORY DESIGN We don’t just make things look pretty. We design experiences using The Timeless Memory Model™ and The Five Timeless Feelings™ to engage all senses: sight, sound, scent, touch, and emotion.

2. STORY-LED APPROACH Every experience starts with YOUR story. We weave your unique narrative into the design your song, your photos, your memories.

3. CONCIERGE SUPPORT We offer lifestyle support (childcare, wardrobe, emotional coaching) so you can be fully present during your moment. Most decorators set up and leave. We design, execute, and support

Do you only work in London?

We’re based in London and create most Timeless Memories across Greater London and surrounding areas. However:

UK-wide: We serve all of the UK (travel fees apply outside London)
International: Destination experiences available as Bespoke
We’ve created Timeless Memories from Surrey to Scotland, and from the United States to Zanzibar.

If you can get there, we can create there.

How far in advance should I book?

It depends on your tier and the experience:

Timeless Silver: 2-3 weeks minimum
Timeless Gold: 3-4 weeks minimum
Timeless Platinum: 4-6 weeks minimum
Timeless Bespoke: 6-12 weeks depending on complexity

Peak dates (Valentine’s, major holidays, weekends in summer) book faster. For proposals and milestone celebrations, we recommend booking as early as possible.

Last-minute bookings may be possible with a rush fee ask us.

What if I need to keep it a secret?

We’re experts at discretion. For proposals and surprises:

All communication happens through you only
We use code names if needed
Deliveries are coordinated carefully
We never reveal details to anyone
We’ve kept hundreds of secrets successfully

Your secret is safe with us. That’s part of the service.

Understanding Experiences Vs Concierge

What's the difference between Experiences and Concierge?

This is the most important distinction to understand:

EXPERIENCES are what you came for. The dinner. The proposal. The celebration. The designed, emotional moment that becomes your Timeless Memory.

CONCIERGE is the support around it. The childcare. The styling. The gift delivery. The invisible hands that remove friction so your experience unfolds perfectly.

Think of it like a luxury hotel:

The stay is the experience
Room service, childcare, valet, spa that’s concierge

You book an Experience for the memory. You add Concierge for peace of mind. They serve different needs. Both are optional (except the Experience you need that!).

Do I need Concierge services?

Concierge is completely optional. Many clients create beautiful Timeless Memories without any Concierge support.

Consider Concierge if:

You have children who need care during your experience
You want help choosing what to wear (Timeless Wardrobe)
You’re nervous about proposing (Emotional Concierge)
You have gifts to coordinate perfectly (Gift Butler)
You have elderly family who need support (Elder Care)
You have pets who need care (Pet Care)

If none of these apply, you probably don’t need Concierge. Your Timeless Experience is complete without it.

Can I book Concierge without an Experience?

Some Concierge services are available standalone:

Timeless Wardrobe: Yes, book for any occasion
Timeless Couture: Yes, for any milestone or event

Others are designed to support Timeless Experiences:

Kids Care, Pet Care, Elder Care: Typically with experiences
Emotional Concierge: Specifically for experience support
Gift Butler: Specifically for experience coordination

Package Questions

Which tier should I choose?

Here’s a simple guide:

TIMELESS SILVER (£495) if:

• It’s your first Timeless Experience

• You want something intimate but not elaborate

• You’re celebrating “just because” or a smaller milestone

• Budget is a consideration

• Duration: 2 hours

TIMELESS GOLD (£895) if:

• You’re proposing

• It’s a milestone anniversary (5th, 10th, etc.)

• You want enhanced sensory design (scent, sound, light)

• You want a dedicated coordinator and cake included

• Most clients choose this tier, and for good reason

• Duration: 4 hours

TIMELESS PLATINUM (£1,795) if:

• It’s a once-in-a-lifetime moment

• You want The Timeless Reveal™ ceremony

• You want videography included

• You want multi-zone design

• You want absolutely everything perfect

• Duration: Up to 8 hours

TIMELESS BESPOKE (From £2,500) if:

• It’s a destination experience

• It spans multiple days

• It’s complex or high-touch

• Standard tiers don’t fit your vision

• Duration: Custom

Still unsure?

Book a free discovery call and we’ll help you decide based on your specific situation.

Can I upgrade my tier after booking?

Yes. You can upgrade from Silver to Gold, or Gold to Platinum, up to 7 days before your experience.

The price difference applies, and availability must be confirmed. You cannot downgrade after booking.

What's included vs what's an add-on?

Each tier includes everything listed on our Packages page. These are complete experiences — not stripped-down versions.

For example, Timeless Gold includes:

• 4 hours • Premium décor

• Enhanced lighting and sound

• 30+ photos

• Champagne, treats, AND cake •

Dedicated coordinator

• Sensory enhancements

Add-ons (Timeless Enhancements) are extras for those who want even more — additional florals, videography for Gold, private chef, etc.

We’ll never surprise you with hidden costs. Any enhancements are discussed and agreed before you book.

Why is cake included in Gold but not Silver?

Timeless Silver is our entry-level tier, designed to be accessible while still delivering a beautiful experience. At 2 hours, it’s typically used for intimate moments where a full cake may not be necessary.

Timeless Gold is our signature tier for milestone moments proposals, anniversaries, celebrations where cake is often expected and appreciated. You can always add a celebration cake to Silver for £75.

What's The Timeless Reveal™?

The Timeless Reveal™ is our signature ceremony included only in Timeless Platinum.

It’s the carefully orchestrated peak emotional moment of your experience where everything comes together and the magic happens.

It might be:

• The moment they walk into the transformed space • The moment you get down on one knee

• The moment the curtain drops to reveal the setup

• The moment the music shifts and the surprise is revealed

We design the entire experience to BUILD to this moment, then capture it perfectly on video and photo.

It’s not just a setup. It’s a ceremony.

Wardrope Questions

What's the difference between Styling, Styling Plus, and Couture?

Simple breakdown:

TIMELESS STYLING (£125):

We consult with you and tell you what to wear. You do the shopping yourself. Best for: Those who want guidance but like shopping

TIMELESS STYLING PLUS (£395): We consult, shop for you, deliver options to your home, handle fittings, and manage returns. You just choose and show up. Best for: Busy people, proposals, special occasions

TIMELESS COUTURE (From £1,200): We design and create a bespoke garment specifically for your moment. Custom fabric, custom design, handcrafted. “Worn once. Remembered forever.” Best for: Proposals, cultural celebrations, milestone events

Do I need wardrobe services?

It’s optional, but popular for proposals and milestone moments.

Consider it if:

• You want to look perfect in photos

• You don’t know what to wear for the occasion

• You don’t have time to shop

• You want something bespoke

• You’re coordinating outfits with your partner

• It’s a proposal (you’ll see these photos forever)

If you already know what you’re wearing and feel confident, you may not need it.

What's Timeless Couture exactly?

Timeless Couture is our bespoke fashion service and part of The Timeless Brand (our parent company).

We work with skilled tailors who source premium fabrics (including African prints, silk, and luxury materials) and create custom garments designed specifically for you.

The process:

1. Design consultation — understand your vision

2. Sketches — 2-3 design options

3. Fabric sourcing — premium materials selected

4. Creation — handcrafted to your measurements

5. Fittings — virtual and in-person

6. Delivery — ready, pressed, perfect

Timeless Couture tagline: “Presence over Performance”

It’s ideal for:

• Proposals (the outfit in your engagement photos)

• Cultural celebrations (aso-oke, ankara, traditional attire)

• Milestone events where you want something unique

Timeless Owambe Questions

What is Timeless Owambe?

Timeless Owambe is our large-scale celebration planning service for events with 50-500+ guests.

We design and coordinate grand, high-energy events:

• Weddings (traditional, white, fusion, destination)

• Milestone birthdays (40th, 50th, 60th, 70th)

• Family reunions and celebrations

• Culturally-inspired parties (owambe-style)

• Anniversary celebrations (large scale)

If your celebration involves 50+ guests and you want it talked about for years — this is for you.

How is Timeless Owambe different from Timeless Experiences?

Scale and service model:

TIMELESS EXPERIENCES:

• Intimate (2-20 people typically)

• Sensory-led, emotional design

• Fixed tier pricing (£495-£1,795)

• We design and execute everything

• Focus: The moment, the feeling

TIMELESS OWAMBE:

• Large-scale (50-500+ guests)

• Event planning and coordination

• Custom pricing (from £1,500)

• We plan, you (or vendors) execute

• Focus: The celebration, the atmosphere

Think of it like:

• Timeless Experiences = Intimate dinner for 2

• Timeless Owambe = Wedding reception for 200

What does Timeless Owambe include?

Depending on your package:

DESIGN & STYLING (from £1,500):

• Event concept and design

• Décor direction and styling

• Colour palette and aesthetic

• Vendor recommendations

• Design boards and visuals

• 2 planning meetings

PARTIAL PLANNING (from £2,500):

• Everything above, plus:

• Key vendor coordination (up to 5 vendors)

• Timeline and running order creation

• Design implementation oversight

• Day-of design support (up to 4 hours)

• Unlimited email communication

FULL PLANNING (from £5,000):

• Everything above, plus:

• Complete vendor sourcing and management

• Budget tracking and management

• Guest experience design

• Full coordination and logistics

• Day-of management team

• Cultural element coordination (aso-ebi, MC briefing, etc.)

• Rehearsal coordination

• Post-event wrap-up

Custom packages available for complex celebrations.

Do you plan weddings?

Yes. Timeless Owambe includes full wedding planning:

• Traditional/white weddings

• Nigerian traditional weddings

• Fusion celebrations

• Destination weddings

• Multi-day wedding events

Wedding planning packages:

• Partial planning from £2,500

• Full planning from £5,000

We bring the same Timeless attention to detail and guest

experience design to your wedding day.

What's the typical budget for a Timeless Owambe event?

Our planning fees:

• Design & Styling: from £1,500

• Partial Planning: from £2,500

• Full Planning: from £5,000

The total event budget (venue, catering, entertainment, etc.)

varies widely based on guest count and vision:

• Intimate milestone birthday (50-80 guests): £8,000-20,000 total

• Mid-size celebration (100-150 guests): £20,000-40,000 total

• Grand wedding or party (200+ guests): £40,000-100,000+ total

We work with your budget to maximise impact. Our job is to

get you the most value for your investment.

Do you coordinate aso-ebi and cultural elements?

Absolutely. Cultural authenticity is central to Timeless Owambe.

We coordinate:

• Aso-ebi selection and distribution guidance

• Traditional ceremony elements

• Cultural music and entertainment sourcing

• Spraying and money dance coordination

• MC briefing on cultural protocols

• Multi-outfit change logistics

• Family protocol and seating arrangements

Whether it’s a full Nigerian owambe, British-Nigerian fusion,

or any cultural celebration — we understand the nuances

and respect the traditions.

Can you plan events outside London?

Yes. We plan celebrations across the UK and internationally.

• Greater London: No additional travel fee

• UK (outside London): Travel fee from £150

• International: Custom quoted based on destination

We’ve designed celebrations from Manchester to Lagos,

and we’re happy to bring Timeless Owambe to your location.

Timeless Experience Series Questions

What is the Timeless Experience Series?

The Timeless Experience Series is our line of pop-up

social events — curated experiences you can buy tickets

to attend.

These are designed for individuals, couples, and friend

groups looking for stylish, memorable, elevated leisure

experiences in London.

Examples:

• Sip & Paint evenings

• Silent discos

• Car cinema nights

• Rooftop sunset sessions

• Wine tastings

• Full moon picnics

What types of events do you host?

Our Experience Series includes:

CREATIVE:

• Sip & Paint evenings

• Couples pottery nights

• Flower arranging workshops

SOCIAL:

• Silent discos

• Rooftop sunset sessions

• Wine & cheese tastings

• Elevated singles mixers

IMMERSIVE:

• Car cinema nights

• Full moon picnics

• Sound bath experiences

• Outdoor cinema

Events rotate seasonally. Follow us on Instagram to see

what’s coming next.

How much do tickets cost?

Ticket prices vary by experience:

• Standard: £35-55 per person

• Premium: £65-85 per person

• VIP/Couples: £120-180

• Private group bookings: from £400

All experiences include the activity, curated ambience,

and usually drinks and light refreshments.

Can I book a private Experience Series event?

Yes! If you love our sip & paint or silent disco concept

but want it for your private group — birthdays, hen parties,

team events — we can arrange that.

Private Experience Series bookings start from £400 for

small groups and scale based on guest count.

How do I find out about upcoming events?

Three ways:

1. Follow @timelessmemoriesuk on Instagram — we announce

all events there first

2. Join our Experience Series mailing list — get early

access and exclusive offers

3. Check our website — the Experience Series page lists

all upcoming events

Popular events sell out quickly. Following us is the

best way to secure your spot.

Booking & Payment Questions

How do I book?

Simple process:

1. Contact us via form, email, or WhatsApp

2. We schedule a free 15-minute discovery call

3. We discuss your vision and recommend a tier

4. We send a personalised proposal

5. You pay your deposit to secure your date

6. We begin creating your Timeless Memory

No pressure at any stage. Just conversations about

making your vision happen.

What deposit is required?

Deposits by tier:

• Timeless Silver: 50% (£247.50)

• Timeless Gold: 30% (£268.50)

• Timeless Platinum: 30% (£538.50)

• Timeless Bespoke: 40% of quoted amount

• Timeless Owambe: 40% of quoted amount

The remaining balance is due 7 days before your experience.

Do you offer payment plans?

Yes. For Gold, Platinum, and Bespoke, we offer 4

interest-free payments via Klarna.

• Timeless Gold: £223.75/month x 4

• Timeless Platinum: £448.75/month x 4

Payment in full receives a 5% discount.

What's your cancellation policy?

Our policy:

• More than 14 days before: Full refund

• 7-14 days before: 50% refund

• Less than 7 days: No refund, but we offer date changes

subject to availability

We understand plans change. If something unexpected

happens, talk to us — we’re human.

Practical Questions

Where does the experience take place?

Wherever makes sense for your Timeless Memory:

• Your home (most popular)

• Hotel room or suite

• Airbnb or rental property

• Rented venue

• Restaurant (private dining area)

• Outdoor location (weather permitting)

• Rooftop

• Destination (Bespoke tier)

We’ll help you decide what works best for your vision,

budget, and logistics.

What if something goes wrong on the day?

We plan for everything. Every experience includes:

• Backup supplies

• Contingency timing

• Weather alternatives for outdoor setups

• On-call support

We’ve never had an experience fail. We problem-solve

in the background so you never know there was an issue.

Do you provide food?

We provide:

• Champagne and drinks (Gold and above)

• Luxury treats and grazing (Gold and above)

• Celebration cake (Gold and above)

For full meals, we can arrange:

• Private chef experience (add-on from £300)

• Restaurant coordination

• Catering sourcing

We’re happy to recommend options or coordinate on your behalf.

Do you offer gift vouchers?

es. A Timeless Experience makes a meaningful gift for:

• Engagements

• Weddings

• Anniversaries

• “Thank you” gestures

• Corporate appreciation

We offer gift vouchers for:

• Specific amounts (£100, £250, £500, etc.)

• Specific experience tiers

• Open-ended (recipient chooses)

Who are your "Timeless Collaborators"?

Timeless Collaborators are our carefully vetted network

of florists, photographers, chefs, venues, and artisans.

They’re not random vendors we found on Google. They’re

partners who share our standards, understand our vision,

and we’ve built relationships with over time.

When you book with us, you benefit from our relationships

and their expertise.

Can I become a Timeless Collaborator?

We’re always looking for exceptional partners. If you’re

a florist, photographer, chef, venue, or artisan who shares

our commitment to excellence, contact us.

We’ll review your work and discuss how we might collaborate.

Email: collaborators@timelessmemories.co.uk

Frequently Asked Questions